Privacy policy

YOUR PERSONAL DATA AND HOW WE PROCESS IT 

We want you to feel safe when shopping on johanochnystrom.se. We protect your privacy and process your personal data with the greatest respect and in line with applicable legislation. This policy describes how we gather and process your personal data when you visit our website and use the services we offer. 

Johan & Nyström Kafferostare & Tehandlare AB (corp. reg. no. 556657-9446) is the data controller. 

When you place an order or create a “login”, you consent to us storing and using your data for the purpose of completing and providing the service you expect from us.  

WHAT IS PERSONAL DATA? 

Personal data is information and data that can be linked to a person, directly or indirectly. Examples of data are: name, personal identity number, address, email and phone number.  

WHAT PERSONAL DATA DO WE GATHER AND WHY? 

When you become a customer with us, we gather personal data such as name, address, email, phone number and sometimes personal identity number. We also gather data about the delivery option, any delivery point and IP address. The purchase agreement we enter with you provides the legal basis for the processing of your personal data and is necessary for us to be able to fulfill our legal obligations and to fulfil this agreement with you regarding, for example, delivery and payment. 

When you contact us by email or phone, we gather data such as order number, name, phone number, mailing address and email for the purpose of answering the questions you have and for handling your case. If your question concerns a complaint, we will process your data to fulfill our obligations under current consumer law.   

HOW WE USE YOUR PERSONAL DATA 

We use your data to identify you as a customer, manage and deliver your order, and to handle invoicing and payment. We also process your personal data in order to be able to help you if you contact us with questions, comments or complaints.  

WHO DO WE SHARE YOUR PERSONAL DATA WITH?

PAYMENT SOLUTIONS: In order to handla invoices and payments, we share your data with Klarna. Klarna gathers personal data about you in relation to your payment. Klarna is thus responsible for personal data for this information according to the company’s terms and conditions. See Klarna’s terms and conditions. 

SHIPPING COMPANIES: In order to be able to fulfil the purchase agreement and deliver your order, we also share personal data with our shipping companies in order to complete and deliver your order. 

COOKIES/GOOGLE/FACEBOOK: We share analytics through third-party cookies for marketing and web analysis in order to improve our services and your user experience.  

See below for our COOKIE POLICY

HOW LONG DO WE STORE YOUR PERSONAL DATA FOR? 

We store your personal data for as long as there is a legal basis to do so, or for an ongoing user relationship. We have ongoing routines that ensure that we do not store unnecessary personal data and we minimise the storage time as much as possible. 

HOW DO WE PROTECT YOUR PERSONAL DATA? 

We have taken appropriate measures to protect your personal data against loss, misuse and unauthorized access. The number of people who have access to your personal data is limited. Only people that need to process your personal data have access to it. The suppliers we share personal data with, will only process your data on our behalf and do so in accordance with our instructions.  

YOU DECIDE OVER YOUR PERSONAL DATA 

  • You have the right to request a register extract (as defined in the legislation) free of charge, and you have the right to request access to a copy of your personal data, the correction of your data, and in some cases, the deletion of your data.
  • You have the right to request limitations and to oppose our processing of your personal data, even if we have legitimate interests in doing so.
  • You have the right to raise a case with a data protection authority. Swedish Authority for Privacy Protection is the authority in Sweden that monitors how we as a company observe applicable data protection legislation.
  • If the processing of your personal data is based on your consent, then you have the right to withdraw that consent at any point for any future processing of your personal data.
  • You have the right to request that we transfer your personal over to another organisation responsible for processing your personal data (data controller) in circumstances where our right to process your personal data is based either on your consent or the fulfilment of an agreement with you.

You will be given reasonable access to your personal data at no extra cost if you request this at info@johanochnystrom.se. If we cannot provide you with access to your personal data within a reasonable timeframe, we will provide you a date for when you will be able to access the information. If you are denied access, we will explain the reasons why.

COOKIE POLICY

We at Johan & Nyström use cookies on our website. Cookies contain information that we use to improve the site and to be able to be able to give our visitors the best possible service and experience. 

By using our website, you agree to our use of cookies according to this policy for the purposes described below. 

WHAT IS A COOKIE?

Cookies are small text files that are stored on your computer when you use your browser to visit website that use cookies. They are widely used to ensure that websites work and function more efficiently, and to provide information to the website owners.

Cookies enable us to estimate our target groups and their usage patterns, store information about your preferences so that we can customize our website according to your individual interests and recognize you when you return to our website. They can also help make the adverts you see online more relevant to you and your interests.

WHICH COOKIES DO WE USE?

On our website, we use the following types of cookies: 

Session cookies: used while you visit the website and disappear once you close your browser. They are needed to be able to offer our basic services, which do not function without these cookies. 

Permanent cookies: saves a file to your computer in order to customize the website according to your choices and they remember that you have visited us before and can, for example, pre-fill in your email address and zip code. These cookies are stored on your device for a period of time or until you choose to delete them.  

Opt-in: On our website, you as a visitor always have the right to choose whether cookies are saved to your computer or not the moment you access the site. If you choose not to agree to them, no permanent cookies will be stored on your computer, but this may lead to our website not working optimally when you visit it. 

Johan & Nyström also uses third-party cookies, such as Google Analytics and Facebook. The data collected by these cookies, including personal data, is used for interest-based advertising and analysis. The individual third-party is responsible for collecting and processing personal data from these cookies. Johan & Nyström do not have access to the data collected. 

Cookies are stored on your computer or mobile and can only be read by the website they come from. You can choose whether or not you accept cookies in your browser, but the website may not function properly. You can do this in the settings. You can normally choose to completely block cookies, block third-party cookies or tell your browser to delete all cookies when you close it. 

Here you can find a complete list of all the cookies we use on johanochnystrom.se:

Necessary/essential cookies: 

Name. FUNCTION. Duration
_ab Used In Connection With Access To Admin. 2 Years
_Secure_session_id Used In Connection With Navigation Through A Storefront. 24h.
Cart. Used in Connection with shopping cart. 2 weeks.
CART_CURRENCY. Used in Connection with shopping cart. 2 weeks.
cart_sig Used in Connection with checkout. 2 weeks.
cart_ts Used in Connection with checkout. 2 weeks.
Cart_ver. Used in Connection with shopping cart. 2 weeks.
checkout Used in Connection with checkout. 4 weeks.
checkout_token. Used in Connection with checkout. 1 Year.
COOKIETEST. Used In Connection With Navigation Through A Storefront.
master_device_id. Used in Connection with Merchant Login. 2 Years
Previous_Checkout_Token. Used in Connection with checkout. 1 Year.
Dynamic_Checkout_shown_on_cart. Used in Connection with checkout.
Previous_step. Used in Connection with checkout. 1 Year.
remember_me. Used in Connection with checkout. 1 Year.
Secure_customer_sig Used in Connection with Customer Login. 2 Years
Storefront_digest. Used in Connection with Customer Login. 2 Years
_Shopify_country. Used in Connection with checkout. Session
_Shopify_m. Used for Managing Customer Privacy Settings. 1 Year.
_shopify_tm. Used for Managing Customer Privacy Settings. 30 min
_shopify_tw. Used for Managing Customer Privacy Settings. 2 weeks.
_storefront_u. USED ​​TO FACILITATE UPDATING CUSTOMER ACCOUNT INFORMATION. 1 minute
_tracking_consent. Tracking Preferences. 1 Year.
Tracked_start_Checkout. Used in Connection with checkout. 1 Year.
Keep_alive. Used In Connection With Buyer Localization.


.klarna.com

https://www.klarna.com/international/cookies/ - Klarna uses several cookies to optimise your payment options and to protect your payment. For more information, go to https://www.klarna.com/international/cookies/

Analytics cookies

These cookies collect information on how visitors use a website, for example, which pages they visit most often, and whether they receive error messages from web pages. These cookies do not collect any data that identifies you. All information these cookies collect is anonymous and is only used to improve the website’s functionality.

Name. FUNCTION. Duration
_landing_page. Track Landing Pages. 2 weeks.
_orig_referrer. Track Landing Pages. 2 weeks.
_S. Shopify Analytics. 30 min
_shopify_d. Shopify Analytics. Session
_shopify_fs. Shopify Analytics. 30 min
_Shopify_s. Shopify Analytics. 30 min
_Shopify_sa_p. Shopify Analytics Relations to Marketing & Referrals. 30 min
_shopify_sa_t. Shopify Analytics Relations to Marketing & Referrals. 30 min
_shopify_y Shopify Analytics. 1 Year.
_Y. Shopify Analytics. 1 Year.


Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies which are text files stored on your computer to help the website analyse how people use the site. The information generated by the cookie about your use of the website (including your IP address) will be transferred to and stored by Google on servers in the US. Google uses this information to evaluate your use of a website, put together reports about website activity for the website operator, and provide other services related to website activity and internet usage. Google can also transfer this information to third parties as required by law, or when these third parties process information on Google’s behalf. Google will not link your IP-address with any other data held by Google. You can reject the use of cookies by selecting the appropriate settings in your browser, however, if you do so, you may not be able to use all of the website’s features.

For an overview of Google’s privacy information and how this is relevant to Google Analytics, read more here.

You can ‘opt out’, i.e. choose to uninstall Google Analytics cookies by clicking here.

Google Analytics Cookies

_ga - 2 years
-gid - 24 hours
_gat - 1 minute - These cookies are used to differentiate users and collect information on how visitors use our website. We use this information to put together reports and to improve our site. Cookies collect information in an anonymous manner, including the number of visitors to a website, where visitors have come to the site from and the pages they visited.

Marketing

FACEBOOK CUSTOM AUDIENCES. We Use Facebook Custom Audiences To Deliver Targeted Advertisements To Individuals Who Visit Our Websites. https://www.facebook.com/policy.php
Google.
We Use Google Ads To Deliver Targeted Advertisements To Individuals WHO Visit Our Websites.
https://policies.google.com/privacy


HOW DO I CHANGE MY COOKIES SETTINGS?

If you do not want us to collect cookies, you can set your browser to reject cookies or to warn you when cookies are sent. However, If you choose to do this, you may not be able to use certain aspects of our website. If you have not adjusted your browser settings to reject cookies, your system will continue to accept cookies when you use your browser to navigate our website.

For more information about cookies, including how to view which cookies are being used by your browser and how you can manage and delete them, visit https://pts.se/sv/bransch/regler/lagar/lag-om-elektronisk-kommunikation/kakor-cookies/  or www.allaboutcookies.org .

To remove Google Analytics cookies on all websites, you can visit http://tools.google.com/dlpage/gaoptout.

If you disable a cookie, or a cookie category, this will not delete the cookie from the browser – you need to do this yourself from your browser.

PREVIOUSLY COLLECTED COOKIES

If you have disabled one or more Analytics cookies, we can still use information collected by the cookies before you disabled them. However, we will stop using the disabled cookies to collect any further information.

CONTACT

If you have any questions or concerns about our Privacy Policy, feel free to contact info@johanochnystrom.se or contact the Espresso House Privacy Team at:

Privacy Officer, Espresso House Group AB
Drottninggatan 29, 11151 Stockholm

Privacy@espressohouse.com


OTHER

Johan & Nyström reserves the right to make changes to this privacy policy whenever they see fit to the extent necessary to fix any issues or meet any new legal or technical requirements.